If you are using version 24 or later of the Firefox browser you may experience a problem whereby Web Articles do not display properly. Instead of seeing the article you will only see the Engaging English toolbar on an otherwise blank page. (See attached screenshot.)
This issue is caused by the way Firefox handles content delivered from the Engaging English system. Our engineers are working hard to fix this problem.
In the meantime there is a way you can tell Firefox to display Web Articles properly. At the far left of the address field there is a "shield" icon (highlighted in red in screenshot). Click on this icon and select "Disable Protection on This Page" from the menu in the lower right. This will allow the Web Article to be displayed properly.
Note that this change only affects web content loaded through Engaging English so you are not at risk of loading unsafe content from other sites.
Note also that this issue does not affect Enhanced Articles.
Thanks in advance for your patience as we work to find a resolution to this issue. If you have any further questions or problems please let us know.
-Engaging English Customer Support Team